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EL-VE Tours understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer.
Please read the following information carefully.
You are responsible for ensuring that the other people that you are acting on behalf of (such as those included with you on a booking), are aware of the content of this Privacy Policy and you have checked with them that they agree to their personal data being given to us to make a booking or other purchase on their behalf.
By making a booking or other purchase or otherwise giving your personal data to us, we will transfer, store or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Register issues
-our customer service will get back to you within three working days from your question of your personal data information
Your rights in relation to any personal data we hold about you
- Your Right to Access Your Personal Information
- Correcting and updating your personal information
- Withdrawing your consent
- Objecting to our use of your personal information
- Erasing your personal information or restricting its processing
How to contact us:
EL-VE Tours
16, Nikis Str.
10557 Athens, Greece
contact person : Mia Vizantiadis
email:info@elvetours.gr
Personal data we collect about you:
-When you make a booking or other purchase or enquiry we will ask you for your name, address, e-mail address, telephone
number, date of birth, and personal travel preferences. We need to collect this information in order to arrange the travel and other
services you are requesting. Possible special diet and mobility restrictions.
We destroy your credit card information immediately. We also need medical statements upon cancellation.
We do not use your personal data for marketing, give it to a third party nor sell your information.
Information we collect
We collect information in two ways:
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Usage information: When you visit our website or use our service, we automatically record information from your web browser which helps us improve the utility value of our site and manage the provision of our services. This may include your IP address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences or history of access to our website and statistics of traffic.
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Cookies: For your convenience, we use cookies. A cookie is a data file that we transfer to your device. We are using three types of cookies, General, Necessary, Statistics and Marketing cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing cookies are used to track visitors across websites (such as the google maps we use). The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
What is our approach to data security:
-Manual material: EL-VE Tours takes care of the security of it's office space. Our staff is being guided actively about security
measures.
-Information in our computer systems: EL-VE Tours keeps it's personal data encrypted.
We have a process to deal with any suspected personal data breach and will notify you immediately.
How we store your personal data
We are committed to doing our very best to protect your data and keep it confidential. We employ advanced security practices to keep your data safe and secure:
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The connection between EL-VE Tours and your browser is always encrypted (HTTPS).
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Every connection between EL-VE Tours and a third party service is established in the most secure way that is supported by the given service. In some cases (e.g. Abekt, FTP, databases, etc.) you have the option to set the security level manually.
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We use persistent IP addresses so that you can limit access or make tunnels.
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For your protection, we do not support outdated browsers. The latest browsers are more secure and ensure the highest security standards.